Maxwin88 Privacy Policy – Our Commitment to Protecting Your Data

Maxwin88 takes the privacy of our members very seriously. We understand that trust is the foundation of the relationship between a platform and its users — and that trust cannot exist without full transparency about how we handle your personal information.

This Privacy Policy clearly and honestly explains how maxwin88 collects, uses, stores, protects, and in certain circumstances, discloses the information you provide to us. It also outlines the rights you hold over your personal data and how to exercise them.

We operate in accordance with stringent data protection principles and comply with Malaysia's Personal Data Protection Act 2010 (PDPA). The core principles guiding all maxwin88 privacy-related decisions are:

• Transparency — We are always transparent about the data we collect and why.
• Purpose Limitation — Your data is used only for the stated purposes.
• Data Minimisation — We only collect data that is strictly necessary.
• Security — Your data is protected by robust technical and organisational measures.
• User Rights — You have meaningful control over your data.

Maxwin88 collects various categories of personal information depending on how you interact with our platform. Below are the main categories of data we collect:

A. Personal Identification Information

• Full name as shown on your official identification document
• Identity card number (MyKad) or passport number
• Date of birth for age verification
• Current residential address
• An active Malaysian mobile number
• The email address used during registration

B. Financial & Payment Information

• E-wallet account name (Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow)
• Bank account number for withdrawal purposes only
• Deposit and withdrawal records in MYR (RM)
• Transaction history within the maxwin88 platform

C. Activity & Usage Data

• Game records including game type, bet amounts, and winnings
• Sports betting history for football, badminton, and e-sports
• Gaming session times and duration
• IP address and device information used
• Login and logout data

D. Technical Data

• Web browser type and operating system version
• Screen resolution and mobile device information
• Cookie data and session identifiers

Maxwin88 collects personal information through several different channels. Understanding these channels gives you a clearer picture of the data we hold about you.

Maxwin88 uses collected personal data solely for legitimate, clearly stated purposes. We do not use your data for anything unrelated to the provision of our services or our legal obligations.

• Account Management: Creating, verifying, and managing your member account at maxwin88.
• Transaction Processing: Securely processing RM deposits and withdrawals to your Malaysian bank account or e-wallet.
• Identity Verification (KYC): Compliant with anti-money laundering legislation and age verification requirements.
• Platform Security: Detecting and preventing fraud, multi-account usage and activities that violate the Terms & Conditions.
• Service Improvement: Analyses usage patterns to improve product quality and the maxwin88 user experience.
• Service Communications: Sending important notifications regarding your account, transactions, policy updates and security information.
• Customer Support: Enabling the maxwin88 support team to assist you in resolving issues effectively.
• Legal Compliance: Fulfils the reporting and disclosure obligations required under applicable Malaysian law.

Maxwin88 does not sell your personal data. However, in limited and specific circumstances, we may need to share your data with the following parties:

• Payment Service Providers: Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow, and banks offering FPX services require basic transaction details to process your payments. They are subject to their own privacy policies and confidentiality agreements.
• Game Providers: Companies such as Evolution Gaming, Pragmatic Play, and PG Soft, which provide slots, Live Casino, and table games on maxwin88, may receive limited gameplay session data for technical purposes.
• Legal Authority: maxwin88 will disclose the required data if ordered to do so by a Malaysian court or relevant authority.
• Auditors & Certification Bodies: Limited information required for security audit purposes and operating licence verification.

In all instances where we share data with third parties, we ensure that those parties have adequate data protection measures in place and receive only the data necessary for that specific purpose.

Maxwin88 takes security infrastructure seriously to ensure your personal data remains protected at all times. The technical and organisational measures we have in place include:

While we take all reasonable steps to protect your data, no system can guarantee absolute 100% security. You also play an important role in keeping your account secure — do not share your password, and use a strong, unique password for your maxwin88 account.

In the event of a data breach that may affect your rights, maxwin88 is committed to notifying affected parties within a reasonable timeframe and taking immediate steps to mitigate the impact.

Maxwin88 uses cookies and similar technologies to enhance the user experience, maintain session security, and understand how our platform is used. Cookies are small text files stored in your browser when you visit maxwin88.

You can manage or disable cookies through your browser settings. However, disabling essential cookies (such as session cookies) may affect the functionality of the maxwin88 platform and prevent you from accessing certain services.

Maxwin88 retains your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy or as required by applicable Malaysian law.

• Active Account Data: Retained for as long as your account remains active with maxwin88.
• Financial Transaction Records: Retained for seven (7) years in accordance with Malaysian legal requirements relating to accounting and anti-money laundering.
• Support Communication Logs: Retained for three (3) years from the date of your last interaction.
• KYC Verification Data: Retained for the period required by relevant legislation, generally no longer than five (5) years after account closure.
• Technical Data & Logs: Retained for 12 months for security and technical troubleshooting purposes.

Upon expiry of the stipulated retention period, your personal data will be securely deleted or anonymised so that it can no longer be associated with you as an individual.

As a maxwin88 member, you hold important rights regarding your personal data under Malaysia's Personal Data Protection Act 2010 (PDPA). maxwin88 is committed to facilitating the exercise of these rights:

To exercise any of the above rights, please contact the maxwin88 privacy team at privacy@maxwin88.cash or via live chat. We will process your request within 14 business days.

Maxwin88 strictly prohibits use of the platform by individuals under the age of 21. We do not knowingly collect personal data from children or minors below that age.

We use age-verification technology designed to screen out users who do not meet the minimum age requirement. Should we become aware that personal data belonging to a minor has been collected without valid parental or guardian consent, we will take immediate steps to delete that data and close the relevant account.

Maxwin88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, technology used, legal requirements, or other relevant developments.

When significant changes are made, maxwin88 will provide appropriate notice to members via:

• In-platform notifications on maxwin88 at login
• Email to your registered address (for material changes)
• Updating the "Last Updated" date at the top of this document

Your continued use of the maxwin88 platform after any changes take effect will be considered your acceptance of the revised Privacy Policy. If you do not agree, you may close your account and request data deletion by following the procedure outlined in Section 9.

If you have any questions, concerns or complaints regarding this Privacy Policy or how maxwin88 handles your personal data, please get in touch with us:

• Privacy Email: privacy@maxwin88.cash
• General Support Email: support@maxwin88.cash
• Live Chat: Available 24/7 directly within the maxwin88 platform
• FAQ: Visit FAQ page for more information

The maxwin88 privacy team will respond to all enquiries within 5 business days. For complaints requiring in-depth investigation, we may need up to 30 business days to provide a comprehensive response.